Refund policy

Returns & 100% money-back guarantee

Every product we sell is covered by our 100% money-back guarantee.

Defective on opening. If a product is defective when you open it, email us at gardenoftheancientshemporium@gmail.com within 48 hours of delivery with photos of the opened product, and we'll make it right.

Damaged in the mail. If a sealed, unopened item arrives damaged, email us within 48 hours of delivery with photos of the damage and the packaging, and we'll replace it or refund you.

Quality concerns. If you feel a product is of extremely low quality, please contact us directly by phone at (737) 217-9241 or by email, and we'll discuss a return with you on a case-by-case basis.

How refunds work. Once we've reviewed your photos, we'll let you know whether we're sending a replacement or issuing a refund. Refunds go back to your original payment method within 10 business days. Please don't mail anything back unless we ask you to; if we do, we'll send instructions.

The same guarantee applies to local pickup and delivery orders. Questions? Call (737) 217-9241 or email us. We're open Monday–Thursday, 9:30am–3:30pm.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gardenoftheancientshemporium@gmail.com